Warranty Info

We make very effort to be sure we manufacture our organic products with only the very finest materials available. If, however, you discover a defect in your product, simply contact us and we’ll make it right!

If a defect that is covered by this warranty is discovered during the period of the warranty, Mother Sheep Organics will repair or replace (at our option) the defective item within a reasonable period of time.

Please download our care guide on cleaning instructions.

Improper care and cleaning will void this warranty. However, if this does occur, please contact us. We will occasionally have used (but clean and inspected) product we can send with a shipping and handling fee.

Mother Sheep Organics reserves the right to refuse service and invalidate this warranty when, upon inspection, the pillow is found to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials.

Mother Sheep Organics will not honor this warranty if our products are bought from unauthorized resellers. Authorized sellers only include:

• Mother Sheep Organics website: https://mothersheeporganics.com
• "Family Matters Products, Inc" as the "Sold by" on Amazon.com, Amazon.ca and Amazon.co.uk.

Within the warranty period, Mother Sheep Organics will validate the customer's original order, either from Amazon.com or on Mothersheeporganics.com only.

Mother Sheep Organics does not warrant that our products are suitable for any person’s medical condition. Mother Sheep Organics makes no warranty beyond what is contained in writing below. Mother Sheep Organics only covers reasonable shipping costs. 

3 YEAR LIMITED WARRANT COVERAGE

Warranty Terms: 3 years non-prorated 

Issues covered:

• Defective stitching
• Clumping of filling
• Excessive loss of loft

Issues Not Covered:

• Any product with stains, soiling or burns, odors, piling of fabric from washing
• Piling of fabric from washing
• Wool pillows that have been washed
• Shrinking of materials
• Other possibilities not listed in this warranty 

In order for your warranty to be valid you must:

• Be the original purchaser and have purchased your Mother Sheep Organics product from Mother Sheep Organics or from an authorized reseller. 
• Provide a copy of the original proof of purchase. 

If identical materials are not available at the time of product service, Mother Sheep Organics reserves the right to substitute materials of equal or greater value or at our option, provide a refund.

For any questions on this warranty, please contact us.

For extended warranty options, please visit our extended warranty page.